Contact Support

ℹ️

Support Channels

📧 Email Support

Send your questions or issues to our support team via email.

Email: support@smarthubs.net.au

Response Time: 24 hours (Standard), 4 hours (Priority), 1 hour (Enterprise)

💬 In-App Chat

Chat with support directly from within SmartHubs.

Access: Click the "Help" button in the bottom-right corner of the app

Availability: During business hours (Monday-Friday, 8 AM - 6 PM EST)

📅 Schedule a Call

Book a one-on-one consultation with a SmartHubs specialist.

Schedule a consultation →

Before Contacting Support

To help us assist you faster, please have the following information ready:

Account Email: The email associated with your SmartHubs account
Workspace Name: Name of your organization's workspace
Issue Description: Clear description of the problem or question
Steps to Reproduce: Steps you took before encountering the issue
Error Messages: Any error messages or codes you received
Browser/Device: Browser type and version, device type
Screenshots: Screenshots or recordings of the issue (if applicable)

Common Issues & Quick Fixes

Forgot Your Password?

Click "Forgot Password" on the login page, enter your email, and follow the reset instructions.

Can't Access SmartHubs?

Check that you're using a modern web browser (Chrome, Firefox, Safari, Edge) and have a stable internet connection. Clear your browser cache if you continue to experience issues.

Report Generation Issues?

Ensure all required fields in your audit are completed. Check that you have proper permissions to generate reports.

Can't Upload Files?

Check file size (max 50 MB), file type, and your internet connection. Try a different browser if the problem persists.

Slow Performance?

Check your internet connection speed. If using a large number of files, try archiving older evidence. Contact support if performance issues persist.

Feature Requests & Feedback

We're always looking to improve SmartHubs based on user feedback. Share your ideas and suggestions:

In-App Feedback: Use the feedback form in SmartHubs settings
Email: Send feature requests to feedback@smarthubs.net.au
User Community: Share ideas in our user community forum

System Status

Check the current status of SmartHubs services:

Status Page: support.smarthubs.net.au

Visit this page to check for any ongoing maintenance, incidents, or outages.

Support Plans

SmartHubs offers different support levels depending on your subscription plan:

Standard Support

✓ Email support
✓ 24-hour response
✓ Business hours chat
✓ Knowledge base access

Priority Support

✓ Email & phone support
✓ 4-hour response
✓ Extended hours chat
✓ Priority ticket queue
✓ Monthly check-ins

Enterprise Support

✓ Dedicated account manager
✓ 1-hour response
✓ 24/7 phone support
✓ Quarterly business reviews
✓ Custom training

✅

Have other questions? Check our FAQ section for more answers.

SmartHubs Documentation

We're Here to Help