Privacy Policy
Last Updated: January 31, 2026
SmartHubs is committed to protecting your privacy and ensuring you have a positive experience on our platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our GRC, audit, and governance solutions.
1. Information We Collect
Account Information
When you register for a SmartHubs account, we collect information such as your name, email address, organization name, job title, phone number, and payment information. This information is necessary to establish and maintain your account and provide our services.
Audit and Compliance Data
As part of using SmartHubs for audit, risk management, and governance purposes, you may upload, create, and store audit findings, workpapers, compliance documentation, control assessments, and other sensitive business information. This data remains under your control and is stored securely on our servers.
Usage and Analytics Data
We automatically collect information about your interactions with our platform, including features used, time spent, pages accessed, and device information. This helps us improve our services and user experience.
Communication Data
When you communicate with our support team, we collect and retain that correspondence to provide technical support, resolve issues, and improve our services.
2. How We Use Your Information
- •Provide, maintain, and improve SmartHubs services
- •Process transactions and send related information
- •Send promotional communications and updates (with your consent)
- •Generate analytics to enhance platform performance and features
- •Perform internal auditing, compliance, and monitoring
- •Enforce our Terms of Service and other agreements
- •Protect against fraud, security threats, and illegal activity
- •Respond to your inquiries and provide customer support
- •Comply with legal obligations and regulatory requirements
3. Data Security
SmartHubs implements comprehensive security measures to protect your personal information and audit data from unauthorized access, alteration, disclosure, or destruction. Our security practices include:
- •Encryption of data in transit using SSL/TLS protocols
- •Encryption of sensitive data at rest
- •Regular security assessments and penetration testing
- •Access controls and multi-factor authentication
- •Secure data centers with physical security measures
- •Regular backup and disaster recovery procedures
- •Employee training on data protection and confidentiality
4. Data Sharing and Disclosure
SmartHubs does not sell your personal information to third parties. We may share information in limited circumstances:
- •Service Providers: We share information with vendors who assist in providing our services, subject to data protection agreements
- •Legal Compliance: When required by law, court order, or government request
- •Business Transfers: In case of merger, acquisition, or sale of assets
- •Team Members: Within your organization, with appropriate access controls
- •Your Consent: When you explicitly authorize data sharing
5. Data Retention
We retain your personal information and account data for as long as your account is active or as needed to provide our services. Audit and compliance data is retained according to your organization requirements and applicable regulations. Upon account deletion, we securely delete or anonymize your information within 30 days, except where we are required to retain it for legal or compliance purposes.
6. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal data:
- •Access: Request a copy of the personal information we hold about you
- •Correction: Request correction of inaccurate or incomplete data
- •Deletion: Request deletion of your data (right to be forgotten)
- •Portability: Receive your data in a structured, machine-readable format
- •Objection: Object to certain processing activities
- •Withdraw Consent: Withdraw consent for marketing communications
7. Cookies and Tracking Technologies
SmartHubs uses cookies and similar tracking technologies to enhance your user experience, remember preferences, and analyze platform usage. You can control cookie preferences through your browser settings. Please note that disabling cookies may affect certain platform functionality.
8. Third-Party Links
Our website and platform may contain links to third-party websites. SmartHubs is not responsible for the privacy practices of external sites. We encourage you to review their privacy policies before providing any information.
9. Children and Privacy
SmartHubs is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will promptly delete the information.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes by updating the Last Updated date and posting the revised policy on our website. Continued use of SmartHubs following such changes constitutes your acceptance of the updated Privacy Policy.
11. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
SmartHubs Privacy Team
Email: privacy@smarthubs.net.au
Website: www.smarthubs.net.au